Delivery Procedure
You agree that the products are carefully inspected after our system has processed your order to ensure that they are in good condition. Products are packaged and handed over to our reliable delivery partners after a final round of quality inspection.
The package is then delivered as soon as possible to you by one of our delivery partners. Our delivery partners may contact you should they face any trouble locating your address or should there be any unforseen delay.
Packaging Details
We put our products in cartons that have been secured in a paper wrap.
We take great pride in the calibre of our packaging and we take best endeavours not to use plastic.
Tracking Information
You will receive an email after your order has been shipped out with information on the tracking number and the courier service handling your order. You can check the status of your package 24 hours after your order is dispatched from our warehouse.
You understand that the status of your order may take 24 hours, or such other time as may be necessary due to unforeseen circumstances beyond Rahat Rooh control.
Delivery Timelines
Most orders are typically shipped out in 1-2 working days (excluding Sundays and public holidays) and delivered within 2-8 working days. You acknowledge that delivery may be delayed depending on the source of dispatch, warehouse and your destination pin code. The actual estimated date of delivery will be communicated to you once the product has been shipped.
However, product delivery may get delayed due to reasons beyond our control or attributable to logistics, national and public holidays, riots, political disturbance, natural calamity, etc.
If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased order volumes.
Shipments
You acknowledge that one order with more than one product may be delivered in multiple shipments due to different warehouse locations.